Staff reveal redundancies, stock issues, and a company losing touch with customers.

All wished to remain anonymous for the sake of their careers.

“But then Frasers Group sat down and said ‘why do we need two of everything?'”

“It was triple digits and now in the 20s,” another person confirmed.

“Of course, we are now suffering the effects of that.”

“They’re just ordering stuff whenever.”

“There’s just been stock issues with every new release,” a staff member said.

And if we do get it, maybe we get a handful of copies.

I’ve genuinely been sending more people away than serving.

We did get a fewPS5 Proconsoles in, but only half what we were told we would receive."

“How can you make money on five copies?

‘What do you mean, it came out today, I pre-ordered it?’

We just have to tell them we don’t have it in, and I’m really sorry.

All of them left without the stuff they’d already paid for, on the day of the release.

And you know how people who play video games are.

We’re compulsive buyers.

And then they don’t come in ever again.”

“When you have Steelbook editions, you order 50 copies of the game.

You also order 50 Steelbooks,” a person close to GAME’s head office said.

They just ordered 40k copies of the game but didn’t choose the Steelbook.

And at first they were like ‘what do you mean, I have ordered it’.

And they said ‘no, for special editions you have to order it under special offers’."

So information on which stores needed allocations was gone.

Another store in my area only had 10 pre-orders but received 37 Steelbooks.

So all available Steelbooks ended up at a select few stores."

Frasers Group has no background in games, they have no affinity, no passion for it.

They can’t look back at 10-15 years of sales history because it’s been deleted.

“My local store, they haven’t had Switch Pro controllers in for months,” they continued.

“Personally I got mine from CEX, saved 20.

But some people want them from GAME and they’re not being sent.

Some even believe the only explanation for the changes is a form of self-sabotage, they told me.

“I don’t think they know they’re doing a bad job,” another said.

“They think they’re saving loads of money, still doing well, customers are still coming back.

Well, they’re not listening to anyone.”